Refund policy

Last Updated: August 18, 2026

At HairYum LLC, we want you to feel confident about every purchase. We take pride in our products and carefully prepare each order for shipment. If something isn't right with your order, we're here to help.

Please review our Return & Refund Policy below before requesting a return, replacement, or refund.

Returns

For health, hygiene, and safety reasons, opened, used, or unsealed hair care, beauty, and personal care products cannot be returned.

We accept eligible returns within 30 days of delivery when the product is:

  • Unopened and unused;

  • In its original packaging and condition; and

  • Accompanied by proof of purchase or an order number.

To request a return, please contact HairYum before sending any products back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error by HairYum or the product arrived damaged or defective.

Original shipping charges are non-refundable unless otherwise required by law.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

  • Opened or used hair care, beauty, or personal care products;

  • Products with broken or removed seals;

  • Items not in their original condition;

  • Gift cards, if offered;

  • Final-sale or clearance merchandise identified as non-returnable at the time of purchase; and

  • Items returned more than 30 days after delivery.

This does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged or defective, or if you receive the wrong product, please contact us within 3 business days of delivery so we can evaluate the issue and make it right.

When contacting us, please provide:

  • Your name;

  • Order number;

  • A description of the issue; and

  • Clear photographs of the product, packaging, and shipping materials when applicable.

Please keep the affected product and its original packaging until we have completed our review.

If we determine that an item was damaged, defective, or incorrectly shipped, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original method of payment. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Shipping and handling charges are generally non-refundable unless the refund results from an error by HairYum or is otherwise required by law.

Exchanges

Because of the nature of our products, we do not offer direct exchanges for opened or used products.

For an eligible unopened product, please contact us so we can determine the appropriate return or replacement process.

Order Cancellations

We work to process orders as quickly as possible.

If you need to cancel or change an order, please contact us as soon as possible after placing it. We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

If your order has already shipped, the applicable return terms in this policy will apply.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be subject to circumstances outside HairYum's direct control.

If tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, your building or property management, and the shipping carrier.

Please also contact HairYum so we can review the available order and tracking information. We will make reasonable efforts to assist you, but we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

If a package is returned to HairYum because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the recipient, additional shipping charges may apply if the order is reshipped.

Any refund for an eligible returned package may exclude shipping and handling costs, to the extent permitted by law.

How to Request a Return or Refund

To request a return, report a problem with your order, or ask a question about a refund, please contact:

HairYum LLC
Website: https://www.hairyumllc.com/
Contact Page: https://www.hairyumllc.com/pages/contact

Please include your order number and the email address used to place your order so we can assist you as efficiently as possible.

Please do not send products back without first contacting HairYum for return instructions.

Policy Changes

HairYum LLC may update this Return & Refund Policy periodically to reflect changes to our business practices, products, or applicable requirements.

When changes are made, the "Last Updated" date at the top of this policy will be revised.

Your purchase is subject to the Return & Refund Policy in effect at the time of your transaction, except where otherwise required by applicable law.