Shipping policy

Last Updated: August 18, 2026

Thank you for shopping with HairYum LLC. We know you're excited to receive your HairYum products, and we're committed to preparing and shipping your order with care.

This Shipping Policy explains how order processing, shipping, tracking, and delivery are handled for purchases made through https://www.hairyumllc.com/.

Order Processing

Orders are processed during our regular business days, excluding weekends and holidays.

Please allow time for your order to be processed, prepared, and packaged before shipment. Processing times may vary during:

Holidays and promotional periods;
Sales and product launches;
Periods of high order volume;
Severe weather or other unexpected disruptions; and
Circumstances outside HairYum's reasonable control.

Processing time is separate from shipping/transit time.

Once your order has been shipped, you will receive a shipping confirmation when available.

Shipping Rates

Shipping rates and available delivery options are calculated and displayed at checkout based on factors such as your delivery address, order contents, and available shipping services.

Any free-shipping promotions, discounted shipping offers, or minimum-purchase requirements will be subject to the terms displayed on the Site at the time of purchase.

Estimated Delivery Times

Estimated delivery dates or transit times shown at checkout are estimates only and are not guaranteed unless expressly stated otherwise.

Once your order has been transferred to the shipping carrier, delivery times may be affected by factors outside HairYum's control, including:

Carrier delays;
Severe weather;
Holidays;
High shipping volumes;
Transportation disruptions; and
Incorrect or incomplete delivery information.

HairYum LLC is not responsible for carrier delays, but we'll make reasonable efforts to help if you experience an issue with your shipment.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. Tracking information may not become active immediately.

If your tracking information has not updated for an extended period, please contact us so we can help review the shipment.

Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, or unit number.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

HairYum LLC is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Undeliverable or Returned Packages

If a package is returned to HairYum because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another issue attributable to the recipient, please contact us to discuss available options.

Additional shipping charges may apply if you request that the order be shipped again.

If a refund is approved instead of reshipment, original shipping charges may be non-refundable, subject to applicable law and our Return & Refund Policy.

Lost Packages

If your package appears to be lost in transit, please first review the tracking information provided by the carrier.

If there has been no tracking movement for an extended period or the carrier indicates that the package may be lost, contact HairYum with your order number and tracking information.

We will review the available information and make reasonable efforts to assist with the carrier investigation or determine an appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct;
Check around your property and any secure delivery locations;
Check with household members, neighbors, front desk staff, or property management, if applicable; and
Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, please contact HairYum so we can review the available tracking information.

HairYum LLC cannot guarantee replacement or reimbursement for packages that a carrier has confirmed as successfully delivered to the address provided with the order.

Damaged Shipments

Please inspect your package when it arrives.

If your products arrive damaged, please contact HairYum promptly and provide:

Your order number;
A description of the damage;
Photos of the damaged product;
Photos of the shipping packaging; and
Any other information reasonably requested to help us review the issue.

Please retain the product and original packaging while we review your claim.

Eligible damaged or defective products will be handled in accordance with our Return & Refund Policy.

Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking information for each package.

International Shipping

Available shipping destinations are shown during checkout.

If international shipping is available for your destination, your order may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in HairYum's product or shipping prices.

Customs processing may also cause delivery delays outside HairYum's control.

Changes or Cancellations

We begin preparing orders as quickly as possible.

If you need to change or cancel your order, please contact us promptly after placing it. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once processing has begun.

Orders that have already shipped cannot be canceled and will be subject to our Return & Refund Policy.

Contact Us

If you have questions about shipping or need assistance with an order, please contact:

HairYum LLC
Website: https://www.hairyumllc.com/
Contact Page: https://www.hairyumllc.com/pages/contact

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.